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Postgraduate Medical Education

Directing Your Questions to the Correct Contact

This page is designed to help direct your questions to the correct office or individual. We recommend reading each category and description to find the appropriate contact.

If your question relates to:

PGME Contact PGME Office

  • COVID-19 Updates
  • PGME registration
  • Residency, fellowship, electives, transfer application process
  • Administration questions (i.e. CPSO, CMPA, etc.)
  • Upcoming PGME events

Your Program Contact Your Program Admin

  • Rotation Schedule
  • Vacation Requests
  • Training specifics

COVID-19 EHS/OHS Health & Safety EHS/OHS Contacts & Workflow

  • Experiencing Symptoms of COVID-19
  • Exposure or possible COVID contact
  • Health related information
  • Return to Work
  • If you child or family member is ill

Niagara Regional Campuses Contacts

CBME Contact the CBME Office

  • CBME related questions

St. Joseph's Hospital

Medical Learners Support Contact VP Education Office

  • Facilities
  • General questions/concerns

Medical Affairs Contact SJHH

  • Anything questions or concerns involving your experience at SJHH locations
  • Physician related matters

IT Support Phone for support

  • IT and EMR (Dovetale) support

Hamilton Health Sciences

Medical Affairs contact HHS medical affairs

  • Facilities – i.e. call rooms, lounges, general questions
  • General questions/concerns
  • Call Stipends – adjustments, additions, concerns, troubleshooting

Human Resources Contact HHS HR

  • Change in demographics (address, contact information)
  • Paystubs, employment letters
  • Accessing the myHR system

IT Support Contact HHS IT Help Desk

  • Multifactor authentication
  • Login/access issues

If your questions relates to:

Resident Affairs Contact Resident Affairs

  • Access to counselling & mental health support services
  • Access to primary care & other healthcare/community resources
  • Support & advocacy for issues within residency program
  • Accessibility & accommodations in clinical/academic environment
  • Support during remediation and academic progress concerns
  • Leaves of absence/returning to your program
  • Mistreatment, discrimination, and harassment
  • Liaising with PARO and PHP
  • Career guidance
  • Wellness events & programming


PARO - Training, Working Conditions, Transitions Contact a member of the McMaster PARO team

  • PARO-CAHO collective agreement
  • Maximum Duty Hours
  • Call Scheduling, Back-Up Call, Post-call Days
  • Call Stipends
  • Qualifying Shifts
  • Restricted Registration
  • Travel Reimbursement (Taxi, Parking)
  • Vacation
  • Statutory Holidays
  • Professional Leave
  • Extended Health Care Benefits & Long-Term Disability
  • Salary and Benefit Continuance (Sick Days, Medical LOAs)
  • Accommodations (Training, Medical, Religious, Other)
  • Pregnancy and Parental Leave
  • Academic Half Days
  • Non-Contract Issues (1-1 Support)

PARO - COVID-19 Learn More & Contact PARO

  • Maximum Duty Hours
  • Redeployment
  • Call and Shift-Based Scheduling Models
  • PPE
  • Vacation
  • Provisional Licences
  • Child Care
  • Temporary Housing
  • Resident Wellness